Privacy Policy

This policy explains what personal data Ninewin collects, why it is processed, how it is protected and what rights you hold over it. It applies to the website, the mobile version, the Android app and every interaction with the support team. By registering an account, you confirm that you have read this policy.

1. Scope and principles

1.1. Ninewin processes personal data lawfully, for stated purposes only, and in the minimum volume those purposes require. Data collected for compliance is not reused for marketing, and marketing data is processed only with consent.

1.2. This policy covers players and visitors. Where local data-protection law grants wider rights than described here, the wider rights apply.

1.3. The operator may update this policy; material changes are announced on the site, and the current version always carries its effective date.

2. Data we collect

2.1. Registration data: name, date of birth, email address, country and account currency, provided in the sign-up form.

2.2. Verification data required by KYC and AML rules: identity documents, proof of address and, where applicable, proof of payment method such as a masked card image or e-wallet screenshot.

2.3. Financial and gameplay data: deposits, withdrawals, balances, bonus history, wagering activity, tournament participation and loyalty points (WP and DP).

2.4. Communication data: live chat transcripts, emails to support and submissions through the contact form, retained to resolve cases and review disputes.

2.5. Technical data: IP address, device and browser type, session identifiers and cookies used for stability, security and analytics.

3. Purposes of processing

3.1. Operating your account: authentication, balance management, payments, bonus crediting and loyalty progression.

3.2. Legal compliance: age verification, identity checks, anti-money-laundering monitoring and responding to lawful requests from authorities.

3.3. Security: fraud detection, prevention of multi-accounting and bonus abuse, and protection of accounts against unauthorised access.

3.4. Service quality: diagnosing technical issues, improving the platform and keeping records needed to handle complaints under the Dispute Resolution policy.

3.5. Marketing, only with your consent: promotional emails and notifications about bonuses, tournaments and new releases — current offers are listed on the promotions page. Consent is optional and withdrawable at any time without any effect on your account.

4. Cookies

4.1. Essential cookies keep you logged in, maintain your session and secure payment flows; the platform cannot operate without them.

4.2. Functional cookies remember interface preferences such as language and layout choices.

4.3. Analytical and security cookies help measure performance and detect fraudulent patterns.

4.4. Browser settings allow you to restrict or delete cookies. Core functions, including login and the cashier, may not work with essential cookies disabled.

5. How data is protected

5.1. All traffic between your device and Ninewin runs through SSL/TLS encryption; personal and banking data is never transmitted in plain text.

5.2. Payment details are handled by licensed payment providers. Full card numbers are not stored by the casino.

5.3. Verification documents are stored in protected systems, accessible only to compliance staff, and used solely for KYC and AML purposes.

5.4. Internal access to personal data is role-based and logged. Staff see only the data their function requires.

5.5. You contribute to account security by using a unique password, logging out on shared devices and reporting suspicious messages; Ninewin never asks for your password by email. All platform rules governing account conduct are set out in the terms and conditions.

6. Sharing of data

6.1. Data is shared with payment processors to execute deposits and withdrawals, and with verification and fraud-prevention services to meet KYC and AML obligations.

6.2. Data is disclosed to regulators and law-enforcement authorities where the law requires it.

6.3. Game providers receive technical session data needed to run their titles; they do not receive your identity documents or payment details.

6.4. Personal data is never sold to third parties for marketing purposes.

7. Retention

7.1. Account, financial and verification records are retained for the periods required by financial and gambling regulations, typically counted from account closure or the last transaction.

7.2. After the applicable period expires, records are deleted or irreversibly anonymised. Anonymised statistics may be kept for analytics.

7.3. Chat transcripts and support correspondence are retained for as long as needed to resolve and review cases, then handled under clause 7.2.

8. Your rights

8.1. Access: you may request a copy of the personal data Ninewin Casino holds about you.

8.2. Correction: inaccurate or outdated details are corrected on request; profile data you can edit yourself is available in the account settings.

8.3. Deletion: where legal retention periods allow, you may request erasure of your data. Compliance records must be kept for their statutory term even after account closure.

8.4. Marketing opt-out: promotional messages stop via the unsubscribe link, the profile settings or a request to support, at any time.

8.5. Requests are submitted through the contact channels listed on the site, receive a documented response, and may require identity confirmation to protect your data from third parties.

9. Minors

9.1. The services are strictly for persons aged 18 and over. Ninewin does not knowingly process data of minors; accounts identified as underage are closed and the associated data handled under the retention rules.

10. Contact

10.1. Questions about this policy and requests under section 8 go through the contact form or the 24/7 support channels. Include the email address linked to your account so the team can locate your records without delay.